Privacy Policy
Effective August 14, 2026 · Last updated August 14, 2026
At Albavi, protecting your personal information is essential. This policy explains, in plain language, what information we collect, why, how we protect it, and what your rights are. It applies to the albavi.ca website and, in time, to the Albavi mobile app and the printed-book service.
It is written in accordance with Quebec's Act respecting the protection of personal information in the private sector, as modernized by Law 25.
1. Who we are
Produits et services Albavi inc. is a Quebec joint-stock company that operates Albavi, a guided memory-album app (available in French and English), with an optional printed book delivered to your door.
- Company: Produits et services Albavi inc.
- Head office: 1359 rue Gustave-Désourdy, Saint-Hubert (Quebec) J4T 1Y3, Canada
- Website: albavi.ca
- Email: info@albavi.ca
2. Person responsible for the protection of personal information
The person responsible for the protection of your personal information is Sarah-Lee Huard, founder and technical director. You can reach her at confidentialite@albavi.ca for any question about this policy, to exercise your rights, or to file a complaint.
3. The information we collect
We collect only the information necessary for our activities.
Currently (waitlist site), depending on the option you choose:
- your email address; or
- your phone number, if you opt for text-message notification;
- your first name, if you provide it.
In the future (app and printed book), depending on the features you use: account information (name, email, encrypted password, preferences), content you create (photos, text, dates, memories), delivery information, payment information (handled by a secure provider), and technical information. This policy will be updated when these features launch.
4. Information concerning children
Several Albavi albums relate to pregnancy, birth, a child's development, or their school journey. Such content may therefore include information about a child. It is provided by a parent or a person having parental authority, who remains responsible for it.
In accordance with Law 25, consent regarding the information of a minor under 14 is given by the person having parental authority. We do not knowingly collect information directly from children.
5. Why we collect this information
| Information | Purpose |
|---|---|
| Email or phone number, first name | To inform you of Albavi's launch and news |
| Account information | To create and manage your account and authenticate you |
| Album content | To let you create, save, and view your albums |
| Delivery information | To produce and deliver your printed book |
| Payment information | To process your payments and prevent fraud |
| Technical information | To ensure the proper operation and security of the service |
We never use your information for other purposes without your consent, and we never sell your personal information.
6. Your consent
By signing up or using our services, you consent to our collecting and using your information for the purposes described in this policy. This consent is clear, free, and informed: we ask for your agreement plainly, with no pre-checked box, and for specific purposes.
You may withdraw your consent at any time: for communications, by using the unsubscribe link in our messages; for any other purpose, by writing to confidentialite@albavi.ca. Withdrawal has no retroactive effect on processing already lawfully carried out.
7. Who we share your information with
We share your information only with the providers necessary to operate Albavi, solely for the purposes described above, and require appropriate protection measures from them. We do not sell or rent your information. Our main providers are:
- Supabase — database hosting, in the Canada region (servers in Montreal, Quebec);
- WHC (Web Hosting Canada) — website and email hosting;
- Microsoft (Outlook) — email service.
When the app and printed book launch, an email-sending tool, a printing provider, and a payment processor will be added; this list will then be updated.
Communication outside Quebec. Some providers may be located outside Quebec. Before communicating personal information outside Quebec, we carry out a privacy impact assessment to ensure it receives adequate protection, as required by Law 25.
8. How long we keep your information
We keep your information only as long as necessary for the purposes for which it was collected, or as long as the law requires.
- Waitlist: until the app launches, then for 12 months, or until you unsubscribe.
- Account and albums: as long as your account is active, then for 12 months after it is closed, after which they are destroyed or anonymized.
- Billing: for the period required by applicable tax and accounting laws.
When information is no longer needed, we destroy or anonymize it securely.
9. Your rights
Law 25 grants you several rights over your personal information. At any time, you may:
- access the information we hold about you;
- have corrected any inaccurate, incomplete, or ambiguous information;
- withdraw your consent to its use;
- request erasure of your information, in the cases provided by law;
- request portability of your information, in a structured, commonly used technological format.
To exercise any of these rights, write to confidentialite@albavi.ca. We will respond within 30 days. Exercising these rights is free of charge. We may need to verify your identity before acting on a request.
10. Cookies
Our site uses only the cookies strictly necessary for its operation and security. We do not use tracking, analytics, or advertising cookies, and no audience-measurement tool or social-media pixel is present on the site. Our fonts are hosted locally: viewing a page triggers no call to any third-party provider.
11. How we protect your information
We put in place reasonable security measures proportionate to the sensitivity of the information: encryption of passwords and communications, restricted access limited to those who need it, use of reputable providers, and privacy settings set by default to the highest level of protection. No system is infallible, but we strive to protect your information at all times.
12. In the event of a confidentiality incident
Should a confidentiality incident presenting a risk of serious injury occur, we would take the necessary steps to reduce its consequences, notify the affected individuals and the Commission d'accès à l'information, and record the incident in our register, as required by Law 25.
13. Changes to this policy
We may modify this policy to reflect changes in our services or legal obligations. The current version is always published on this page, with its update date. For any significant change, we will also notify you by email.
14. Questions, complaints, and recourse
For any question or complaint, please first contact us at confidentialite@albavi.ca. If you are not satisfied with our response, you may file a complaint with the Commission d'accès à l'information du Québec:
- Website: www.cai.gouv.qc.ca
- Online complaint form: plainte.cai.gouv.qc.ca